Deepblu App Archives - Page 3 of 5 - Deepblu FAQ
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I found a bug. How do I report it?

To alert our development team of a bug or to send other feedback about the app, go into the main menu and select App Feedback. Choose a category for your feedback. Please write a detailed description of your issue, attach any screenshots by tapping the Camera...

I am a dive instructor or divemaster. How do I verify a dive log?

Depending on your phone settings, you may receive a pop-up message from Deepblu which will take you to Notifications. You can also choose Notifications from the main menu. In Notifications, you will be able to view all activities related to you and other Deepblu users, including...

What are the service and support options for COSMIQ?

We have dedicated customer service and support teams who are always ready and willing to answer your questions. If your queries are related to Warranty enquiries, please first go to the Warranty page to understand the procedures. For technical support for COSMIQ: support@deepblu.com. For technical support for the Deepblu app, please use...

Can I share my log with my buddies?

Currently the only way to share your log with your friends is by sharing it on Facebook, or if your log is chosen to be posted on the Discover Wall. However, you can tag your buddies and they will be able to see your log...

Why can’t I submit my dive log?

There are a few reasons why you may not be able to submit your log. First, check your internet connection. You must be connected to the internet to submit a log. If this isn't the problem, ensure that the Country, Dive Site and Dive Spot Location...

How can I upload my logs from my COSMIQ a second time?

Once you’ve synced your logs from your COSMIQ, they are all safely stored in the Deepblu Cloud. The Deepblu app recognizes previous dive logs that have already been uploaded and will not duplicate them. If you’ve deleted logs in the app, you can restore your...

Can I restore a deleted dive log?

Yes! As all dive logs are stored in the Deepblu Cloud, you will be able to restore them easily. iOS: Go to your User Profile, tap Dive Logs, then tap Trash Bin. Swipe left on the log you want to restore, tap the restore icon and...