Shipping/Payment Archives - Deepblu FAQ
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My COSMIQ was damaged on arrival. What do I do?

We do everything in our power to ensure that your goods arrive in perfect conditions, but if for some reason your parcel is damaged during shipping, please email us with pictures and video to illustrate the damage at

Why was my payment declined?

Please verify that your credit card number and expiration date are correct. Also, please note that we only accept Visa and MasterCard for credit card payments. Sometimes your bank can hold the money on your card during a 'safety period' to make sure that...