How do I claim warranty for my COSMIQ?
If you notice any manufacturing defects or design faults with your Deepblu product, please submit a warranty claim using the online warranty claim form.
Upon receiving a claim, our support team will conduct an initial evaluation to determine if the information submitted is accurate and if the problem is covered under the warranty terms. We will try to respond to your claim within two business days. We may request additional information from you.
If the product is deemed defective, we will approve the RMA and kindly request you to ship the defective product to our headquarters in Taipei, Taiwan. When we receive the package, we will conduct a second evaluation to determine the legitimacy of the claim. If approved, we will send a replacement unit to you free of charge.
Please note that claimants are responsible for the cost of shipping a defective unit to our headquarters in Taipei, Taiwan. Deepblu will cover the cost of shipping the replacement unit.