Return Policy & Submitting a RMA Request
At Deepblu, we want you to be happy with your purchases. However if you are having issues with your product, we are here to help.
If you notice any manufacturing defects or design faults with your Deepblu product:
- Click here to complete and submit a Return Merchandise Authorization RMA request.
- Upon receiving your submission, our support team will conduct an initial evaluation to determine if the information submitted is accurate and if the problem is covered under the warranty terms. We will try to respond to your request within two business days. Additional information might be required from you.
- If the product is deemed defective, we will approve the RMA and kindly request you to ship the defective product to us. When we receive the package, we will conduct a second evaluation to determine the legitimacy of the claim. Once approved, we will send a replacement unit to you free of charge.
Please note that claimants are responsible for the cost of shipping a defective unit to us. Deepblu will cover the cost of shipping the replacement unit.