While we are doing our best to iron out any wrinkles in the software, it is possible that you experience unexpected behaviour such as app crashes or COSMIQ not pairing. In most cases, there is a quick solution to this problem.

Note: Save yourself some time and check first if there are any updates for your software in the Apple App Store or the Google Play Store. Most issues are solved by updating.

Issues on Android

On Android, we’ve received reports of the app crashing or devices not being able to sync anymore. These problems can usually be solved by clearing the app data. This is essentially the same as uninstalling and reinstalling the application, but faster and does not require you to re-download the app. This will NOT delete your dive logs, photos or other user data; all of this is securely stored in our cloud.

Below is how it’s done on Android 7 Nougat, but the process is nearly identical on other versions. Afterwards, you will have to start the app and log in again.

Issues on iOS

If the iOS app no longer shows a previously paired dive computer, i.e. you no longer see its picture and you can no longer sync the device, you can remove and pair the device again.

In case you experience a crash, for instance when accessing the log drafts, please uninstall and reinstall Deepblu. This will clear the app data from your device and solve the problem. This will NOT delete your dive logs, photos or other user data; all of this is securely stored in our cloud.