How many logs does the COSMIQ save?
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How do I import dive logs to the Deepblu app?
To import dive logs from your COSMIQ to the Deepblu app, follow these simple steps. So grab your COSMIQ Dive Computer, open the Deepblu App on your iOS or Android smartphone and follow along....
Return Policy & Submitting a RMA Request
At Deepblu, we want you to be happy with your purchases. However if you are having issues with your product, we are here to help. If you notice any manufacturing defects or design faults with your Deepblu product: Click here to complete and submit a Return......
My COSMIQ was damaged on arrival D.O.A. What do I do?
We do everything in our power to ensure that your goods arrive in perfect conditions, but if for some reason your parcel is damaged during shipping, please following the steps to request for a Return Merchandise Authorization RMA claim....
How can I let Deepblu verify my certifications?
Your certifications and specialties are part of your diver identity and resume. As an online community for divers, Deepblu of course lets you add these to complete your profile. What is more, is that Deepblu can verify your certifications for you, giving you a green checkmark to let others know that your certification is indeed legit....
How do I invite a friend to Deepblu?
Get your friends on Deepblu so you don't miss out on their adventures. You can tell your friends about Deepblu via email or any other app on your phone....
Embed Your Badge on Your Website
Your Deepblu profile is a social networking tool where you can set up your profile online for other divers to explore. One great way to promote your Deepblu profile is by adding a Deepblu badge to your website! ...
The Deepblu App is Crashing or not Pairing/Syncing
While we are doing our best to iron out any wrinkles in the software, it is possible that you experience unexpected behaviour such as app crashes or COSMIQ not pairing. In most cases, there is a quick solution to this problem....
I have received the wrong items. What do I do?
We do everything in our power to ensure that you receive the items you have purchased, but if for some reason you have received the wrong items, please contact us at sales@deepblu.com....
Can I get the COSMIQ quicker than the regular delivery period?
Please contact us at sales@deepblu.com for assistance....
I need an electronic e-invoice and packing list
Please contact us at sales@deepblu.com for assistance....
What happens if I’m not at home at the time of delivery?
To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor or take your parcel to......
Can I ship the product to another address than the billing address (e.g. as a gift)?
The short answer is Yes! You can provide a different shipping address and receiver on the order checkout page....
How much does shipping cost to my country?
The shipping cost will be calculated based on the courier company’s zones and shown once you fill in the shipping address on the check out page....
Can I pay any other way (e.g. wire transfer)?
Like to make a payment using other methods that are not listed on our shop? Please contact us at sales@deepblu.com for assistance....
Why was my payment declined?
There are a number of reasons why a payment won’t go through. Here’s what you can do: Please verify that your credit card number and expiration date are correct. Also, please note that we only accept Visa and MasterCard for credit card payments. Sometimes your......
How do I know if my payment was successful?
Once we have received your payment we will send you a confirmation email. We will also send you an email with a tracking number when the shipping process has started. If any problems occur with your payment, we will contact you by email....
Is it safe to use my credit card on your website?
Yes. All purchases made on our website are guaranteed to be secure! All data between Deepblu and your computer are transferred over a securely encrypted SSL connection. Check the address bar in your browser to make sure, it should include a reference to Deepblu Inc....
Will I receive an invoice?
Yes, a printed invoice is attached to the outside of every product parcel we send out....
Can I cancel or change my order after placing it?
We begin shipping on the same day as your order so we cannot cancel your order. However, you can send us a change of address within 6 hours of receiving the confirmation email. Otherwise, no changes are possible as the product will already have been......
Where can I check the status of my order?
Follow these steps to check the status of your order. 1.Log into the Deepblu Shop 2. Go to My Account > Account Info > Recent Orders. Learn more about the meaning of each order status....
Can I sell COSMIQ Dive Computerd to my customers or students?
Yes. We have a COSMIQ Dealer program for dive businesses with unbeatable prices and offers. Selling the COSMIQ Dive Computer to your customers or students has never been easier....
Where can I buy the COSMIQ Dive Computer?
You can purchase directly from the Deepblu Shop or from authorized COSMIQ Resellers and Deepblu Sales Ambassadors all over the world. To see a list of authorized COSMIQ Resellers near you, please use the Store Finder in our shop....
How do I know that my COSMIQ is an authentic Deepblu product?
Only buy your COSMIQ Dive Computer from our website or from authorized COSMIQ Resellers or Deepblu Sales Ambassadors. These people have been vetted by Deepblu and only sell authentic Deepblu products....
Can I use Deepblu in my language?
Deepblu is currently available in 9 different languages. Deepblu app language follows your phone settings. Deepblu website language can be set manually....
How do I upload video to Deepblu?
Add life to your posts and dive logs with videos. All Videos must be in the mp4-format. You can only add one video to your post....
Why and how to use hashtags?
Hashtags help other users find your content Hashtags are a flexible way to categorize your posts When you create a post, it is recommended to add some hashtags. Popularized by Twitter, hashtags provide an easy and flexible way to add categories to your post. For......
How do I tag my buddy in my post?
Tag a buddy to draw their attention to a post or comment you created, or to give them credit Tag a group to provide other users with easy access to that group This is how it’s done: While creating a post or typing a comment,......
Why can’t others see my newly added dive spot on the map?
Once you add a new dive spot, this dive spot is only visible to yourself. Our team at Deepblu will review the information and make it available to all users after ensuring its accuracy. Others will be able to see your new dive spot 1......
How do I report an incorrect dive spot?
Please use the App Feedback function, and include a screenshot and details of the dive spot so that we can delete it for you....
Can I delete a dive spot? I added one by mistake.
Currently you cannot edit or delete a dive spot if you added one incorrectly to the app. However, please send feedback with a screenshot and details of the dive spot so that we can delete it for you....
How can I become a Pro Diver? How does it benefit me?
If you’re a dive instructor, divemaster or dive guide, you can apply to be a Pro Diver by simply signing up on the Deepblu app. Go to the User Settings page of your profile and select your certification level. If it is a professional-level certification,......
Where can I find my Deepblu ID?
Your Deepblu ID is displayed underneath your profile picture on your Deepblu profile on the web, or on the Profile page in the Deepblu app....
How do I reset my Deepblu password?
You can reset your password on the Login page of the Deepblu app and on the Login page of www.deepblu.com....
How long does shipping take to my country?
Once your order is placed, processing can take 3 to 5 days. Shipping can take an additional 3 to 5 days. This does not include backorders....
What shipping companies will deliver my COSMIQ?
Customers have the choice of DHL or FedEx for shipping. For other options, please email sales@deepblu.com....
How do I get the tracking number for my order?
We will send you an email with your tracking number as soon as your order is shipped....
Do I have to pay customs taxes?
Additional customs duties may apply to your shipment depending on the country you live in. Customers are responsible for paying any customs duties or additional charges that may apply to your shipment. Please check your country’s customs tax policies for more information....
Can you split my order into two shipments?
Sorry, we don’t split orders. If you like to make separate payments, you will need to send through another order via the Deepblu Shop....
Can you ship a part of the order to a different address?
Sorry, we do not offer this service. You will need to send through another order via the Deepblu Shop to ship to a different address....
What are the payment options at the Deepblu Shop?
There are two payment options at the Deepblu Shop: PayPal Credit Card (AMEX, Mastercard, Visa)...
What is your refund policy?
All COSMIQ sales are final. We have a strict no-refund policy. Exchanges will be provided in the case of manufacturing defects. In the event that you experience a fault with COSMIQ within the warranty period, please submit a warranty claim through our website, to initiate......
Can I become an Exclusive Distributor for Deepblu?
The short answer is Yes. However, you should read on to see if being an Exclusive Distributor fits your business. At Deepblu we have a multi-channel distribution model which relies on direct sales, e-commerce, and wholesale distribution through COSMIQ Resellers. If your company operates a......
What are Deepblu Dealers and how do I become one?
Deepblu Dealers are dive shops, dive resorts and liveaboards who act as retailers for Deepblu, selling COSMIQ to their customers. Read more about our Deepblu Dealers Program....
What is the DIVElink Wi-Fi SD Card?
The DIVElink Wi-Fi SD Card transforms your conventional digital camera into a camera with wireless access. DIVElink makes it possible to upload your underwater photos directly from your digital camera to your smartphone, so you can include photos into your digital dive logs....
Do I need to own a COSMIQ to use Deepblu?
No, Deepblu is free and available to anyone who wants to explore the ocean or log their dives digitally. Go to www.deepblu.com to access Deepblu on the Web or download the app at the App Store or Google Play....
Can I use Deepblu on my computer?
Yes! The Deepblu platform is now accessible across mobile and desktop devices. Go to www.deepblu.com to sign in to Deepblu using your existing Deepblu account or create a new one....
Can I chat with my buddies?
The instant messaging feature is currently under development and will become available in a future release....
I’m using Safari’s Private Browsing mode; why can’t I access Deepblu?
We are aware of the issue and are currently working to resolve it. Please use Safari in the regular browsing mode or switch to an alternate browser....
How do I turn off push notifications?
Open the main menu in the app and tap App Settings. Now tap Notifications and tap Push Notifications to toggle the setting. You can also choose to turn vibrations and sound on or off....
How do I change the measurement units in the app?
Open the main menu and go to App Settings. You can now choose between metric and imperial units for air pressure and other measurements....
What Apple devices is the Deepblu app compatible with?
Currently, the app is compatible with iPhone 5 and above. All Apple devices must be running iOS 8 or higher. While the Deepblu app technically works on iPad 3 and above, the user experience is not optimized for tablets and you may encounter glitches on......
The app doesn’t work on my Android phone. Why?
The Deepblu app only works on Android devices running Android version 4.4 (Kitkat) and up. If the app is still not working, please email apps@deepblu.com and we will investigate the problem....
How can I get my dive instructor/dive guide to verify my dive log?
First you need to add your instructor as a buddy on Deepblu. You can let your instructor or dive guide verify your dive log when you are creating or editing a dive log. On the edit screen, tap the Add Buddies button at the bottom......
I found a bug. How do I report it?
To alert our development team of a bug or to send other feedback about the app, go into the main menu and select App Feedback. Choose a category for your feedback. Please write a detailed description of your issue, attach any screenshots by tapping the......
My dive computer is not supported. How can I import dive logs into Deepblu?
If your dive computer is not supported by the Deepblu app, you can still import dive logs into Deepblu using Subsurface. Subsurface is open-source software that is compatible with a wide range of dive computers. We have step-by-step instructions to import dive logs from Subsurface up at the Deepblu......
I am a dive instructor or divemaster. How do I verify a dive log?
Depending on your phone settings, you may receive a pop-up message from Deepblu which will take you to Notifications. You can also choose Notifications from the main menu. In Notifications, you will be able to view all activities related to you and other Deepblu users,......
Deepblu & COSMIQ Support
We have dedicated customer service and support teams who are always ready and happy to answer your questions. If your queries are related to Warranty enquiries, please first go to the Warranty page for the procedures. For technical support on the COSMIQ dive computer, send us a message support@deepblu.com.......
Can other people see my log on the Discover Logs? Why is my log not there?
Deepblu Logs is a list of logs hand-picked by the Deepblu team, followed by user logs as they come in from our users. If we find your log particularly enticing, we may feature your log in the Deepblu Logs section. For a better chance of......
Can I share my log with my buddies?
Currently the only way to share your log with your friends is by sharing it on Facebook, or if your log is chosen to be posted on the Discover Wall. However, you can tag your buddies and they will be able to see your log......
Why can’t I submit my dive log?
There are a few reasons why you may not be able to submit your log. First, check your internet connection. You must be connected to the internet to submit a log. If this isn’t the problem, ensure that the Country, Dive Site and Dive Spot......
How can I import my logs from my COSMIQ a second time?
Once you’ve synced your logs from your COSMIQ, they are all safely stored in the Deepblu Cloud. The Deepblu app recognizes previous dive logs that have already been uploaded and will not duplicate them. If you’ve deleted logs in the app, you can restore your logs....
Can I restore a deleted dive log?
Yes! As all dive logs are stored in the Deepblu Cloud, you will be able to restore them easily. iOS: Go to your User Profile, tap Dive Logs, then tap Trash Bin. Swipe left on the log you want to restore, tap the restore icon......
Can I pair my COSMIQ with more than one device?
Yes, you can pair your COSMIQ with multiple Blue-tooth-enabled devices. Ensure that you are signed in to your personal Deepblu account the first time you pair your COSMIQ. This is how we link your COSMIQ to your account for registration and warranty purposes....
Is DIVElink compatible with both the Deepblu iOS and Android app?
Unfortunately, no. DIVElink currently only works with the Deepblu iOS app....
My COSMIQ turned on during a flight and started logging. Is it defective?
During a flight, the rapid change in pressure may cause your COSMIQ to start logging. To avoid this situation, it is important that you always turn off COSMIQ when on a flight. You can turn off the COSMIQ by pressing and holding both buttons for......
How do I clean and maintain my COSMIQ and the wrist band? Will it smell bad?
As with any piece of underwater equipment, you will need to rinse your COSMIQ with clean fresh water after diving. Wipe dry or air-dry in a cool, shaded area. For a more thorough clean, we recommend that you remove the wrist band from the COSMIQ......
How do I turn my COSMIQ on or off?
Your COSMIQ can be switched off by pressing and holding both buttons for 3 seconds. To switch your COSMIQ on, you can either press and hold for 3 seconds or connect the charger to turn it on automatically....
Can I replace the battery?
Do not attempt to replace the battery by yourself, as this will void your warranty. The COSMIQ uses top-grade battery cells that will retain their full capacity for at least 500 full charge cycles before gradually diminishing in capacity. When the battery capacity reaches an......
How long does the battery last before it needs to be charged?
Depending on the backlight brightness and power saving settings, the COSMIQ battery will allow 7–12 hours of continuous usage. Considering how vital a dive computer can be to your safety, however, it is best to exercise caution and charge your COSMIQ as often as possible....
What accessories does the COSMIQ come with?
Every COSMIQ package includes: A COSMIQ Dive Computer NATO Wrist Strap USB Charging Cable Bungee Cord Screen Protector x2 Carrying Case...
Does the COSMIQ support different water types?
Yes. For diving in highly saline water, the COSMIQ has a High Salinity setting that will influence the algorithm accordingly. Only use this setting if you know that the salinity of the water is significantly higher than normal. If used in normal sea water, your......
Does the COSMIQ support high-altitude diving?
Yes, the COSMIQ has two altitude settings: Sea Level and Above 300 meters/1000 feet. When set to Above 300 meters/1000 feet, the COSMIQ automatically detects the ambient pressure in the atmosphere to determine the altitude at which you are diving. For your safety, please make......
Does the COSMIQ support air integration?
The COSMIQ does not currently support air integration....
Can I adjust the PPO2?
Yes, the PPO2 setting can be adjusted between 1.2 bar and 1.6 bar....
What algorithm does the COSMIQ use? Can the algorithm be adjusted?
The COSMIQ uses a proprietary algorithm based on the Bühlmann ZHL-16C model. The algorithm can be adjusted to one of three Safety Factor settings: Conservative, Normal or Progressive....
Is there a multi-gas function?
The COSMIQ does not currently offer a multi-gas function....
Does the COSMIQ support Nitrox diving?
Yes, the oxygen level on the COSMIQ can be programmed between 21% and 40%....
What dive modes does the COSMIQ have?
The COSMIQ has 3 dive modes: Scuba, Freedive and Bottom Timer Mode....
What dive modes does the COSMIQ have?
The COSMIQ has 3 dive modes: Scuba, Freedive and Bottom Timer Mode....
I’ve made a warranty claim for my original COSMIQ. Can I get a COSMIQ⁺ instead?
Unfortunately, no. Any valid warranty claims made for your original COSMIQ will be replaced with an original COSMIQ unit....
Is my original COSMIQ obsolete?
Your original COSMIQ is absolutely not obsolete. It will continue to receive future firmware upgrades that will be identical for both the COSMIQ and COSMIQ⁺. Any valid warranty claims will receive a replacement COSMIQ unit....
Can I update my original COSMIQ to have the Bottom Timer function?
Unfortunately, no. The COSMIQ⁺ underwent slight hardware adjustments to accommodate the Bottom Timer Mode....
How is Bottom Timer Mode different from Gauge Mode?
A COSMIQ⁺ in Bottom Timer Mode is very similar to a COSMIQ in Gauge Mode. The difference is that the COSMIQ⁺ displays two additional readings: average depth and a secondary dive time, stage time. The COSMIQ⁺ will start tracking these values when the bottom timer......
What is the COSMIQ⁺? How is it different from the original COSMIQ?
The COSMIQ⁺ is a refresh of the original COSMIQ. The COSMIQ and COSMIQ are nearly identical, but the COSMIQ⁺ is available in a wider range of colors and replaces Gauge Mode with Bottom Timer Mode. This mode was designed to allow technical divers to monitor......
How long does shipping take to my country?
Once your order is placed, processing takes 3 to 5 days. Shipping takes an additional 3 to 5 days. This does not include backorders....
How do I create a Deepblu account?
You can sign up for a Deepblu account through the Deepblu app using your email or Facebook account. Deepblu Dealers who apply for the program and are approved will have an account created automatically....
Can I pair my COSMIQ with more than one device?
Yes, you can pair COSMIQ with multiple devices. As long as the device has Bluetooth and the Deepblu app. The important thing is that you are signed into your personal Deepblu account the first time you perform a pair. That is how we link your......
How do I register my COSMIQ?
COSMIQ is automatically registered when you pair COSMIQ with the Deepblu mobile app for the first time. It’s very important for you to are logged in to your personal Deepblu account when you first pair your COSMIQ with the app....
What kind of warranty does COSMIQ come with?
The COSMIQ comes with a two-year global non-transferrable warranty covering all manufacturing defects, design flaws and workmanship. Deepblu will, during the warranty period, replace any damaged or defective COSMIQ with a new unit. The full text of the warranty is available in the Product Manual......
What kind of charger does the COSMIQ use?
The COSMIQ charger has a proprietary connector with two pins and a magnet to keep it in place. The charger can draw power from any standard USB Type-A connector, the most common type of USB connector found on nearly all computers and chargers....
How do I upgrade the firmware on my COSMIQ?
Periodic over-the-air (OTA) firmware upgrades will be made available through the Deepblu app. In order to install a firmware upgrade, you must sync your COSMIQ with the Deepblu app and press Update....